CUSTOMER SERVICE

We’re here to help.
Find all the information about orders, shipping, returns and policies below.

  • Shipping Regions

    We currently ship to all countries within the European Union.

    Processing Time

    Orders are processed within 24–48 hours (excluding weekends and holidays).

    Delivery Time

    • Portugal & Spain: 1–3 business days

    • Rest of Europe: 3–7 business days

    Delivery times are estimates and may vary depending on location, carrier, and demand.

    Shipping Costs

    Shipping costs are calculated at checkout based on your location.

    Order Tracking

    Once your order is shipped, you will receive a tracking number via email.

    Delays

    During peak periods (such as sales or holidays), deliveries may take longer than usual.

    Responsibility

    We are responsible for your order until it is delivered to you.

    Incorrect Address

    Customers are responsible for providing accurate shipping information.

    We are not responsible for delivery issues caused by incorrect or incomplete addresses.

    Lost or Delayed Packages

    If your order is significantly delayed or lost, please contact us at:

    support@iberianwolfpt.eu

    We will work with the carrier to resolve the issue.

    Customs & Duties

    All orders within the European Union are shipped without additional customs duties or import taxes.

  • Stay updated on your delivery at all times.

    Tracking Information

    Once your order is shipped, you will receive an email with your tracking number.

    How to Track

    Use your tracking number on the carrier’s website to follow your order in real time.

    Need Help?

    If you have not received tracking details within 3 days, please contact us.

  • GET IN TOUCH

    Have a question? Need help with your order?
    We're here to help.

    CONTACT INFORMATION

    Email:
    support@iberianwolfpt.eu

    Response Time:
    We usually reply within 24–48 hours (business days).

    CUSTOMER SUPPORT

    For help with:

    • Orders & tracking

    • Returns & exchanges

    • Product questions

    Please include your order number (if applicable) so we can assist you faster.

    BUSINESS INFORMATION

    Iberian Wolf

    Viana do Castelo
    Portugal

    FOLLOW US

    Stay connected and be the first to know about new drops:

    Instagram: Instagram.com/iberianwolf.co

  • At Iberian Wolf, we are committed to ensuring that our website is accessible and user-friendly for everyone, including individuals with disabilities.

    We continuously work to improve the accessibility and usability of our website and strive to follow recognized accessibility standards and best practices whenever possible.

    Our Commitment

    We aim to provide a browsing experience that is:

    • Clear and easy to navigate

    • Accessible across desktop and mobile devices

    • Compatible with modern web browsers

    • Readable and user-friendly

    • Supportive of keyboard navigation where possible

    We also work to provide descriptive alternative text for relevant images and maintain consistent website functionality across our pages.

    Continuous Improvement

    Accessibility is an ongoing effort, and we are continually improving the experience for all visitors.

    If you encounter any accessibility barriers while using our website or need assistance accessing any part of the site, please contact us.

    Contact

    E-mail: .support@iberianwolfpt.eu

    We aim to respond to accessibility-related inquiries as soon as reasonably possible.