Welcome to Iberian Wolf.

These Terms & Conditions apply to your use of our website and any purchases made through it. By using our site and placing an order, you agree to these terms.

About Us

Iberian Wolf is an online store operating within the European Union.

Legal details:

• Legal name: Iberian Wolf

• Registered address: Viana do Castelo, Caminha

• Country: Portugal

• VAT number: PT322223180

• Contact email: support@iberianwolfpt.eu

• Products

We strive to ensure that all product details, descriptions, and images are accurate.

However:

• Colors may vary depending on your screen

• Availability may change without notice

We reserve the right to update, modify, or discontinue products at any time.

Pricing & Payment

All prices are shown in Euros (€) and include applicable taxes where required by law.

We accept secure payments via trusted third-party providers (e.g., Stripe, PayPal, Squarespace Payments). All transactions are encrypted.

We reserve the right to update prices at any time. However, changes will not affect confirmed orders.

Orders

Once you place an order, you will receive a confirmation email.

We reserve the right to cancel or refuse an order if:

• There is a pricing or technical error

• The item is out of stock

• Fraudulent or unauthorized activity is suspected

If your order is cancelled after payment, you will receive a full refund.

Shipping

Shipping costs and estimated delivery times are provided at checkout and/or in our Shipping Policy.

We are responsible for your order until it is delivered to you. However, delays caused by carriers or events outside our control may occur.

Returns & Right of Withdrawal

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Conditions:

• Items must be unused, unworn, and in original condition

• Items must be returned in original packaging where possible

Return process:

• Contact us at iberianwolf.co@gmail.com to initiate a return

• You will receive instructions for returning your item

Return costs:

• customer pays return shipping

Refunds:

• Refunds are issued after we receive and inspect the returned item

• Original shipping costs may be excluded unless required by law

Intellectual Property

All content on this website, including images, branding, logos, and design, is the property of Iberian Wolf.

You may not copy, reproduce, distribute, or use any content without prior written permission.

Liability

We aim to provide a reliable and secure experience.

To the extent permitted by law, Iberian Wolf shall not be liable for:

• Indirect or consequential damages

• Losses not caused by our breach of these terms

• Improper use of products

Nothing in these Terms limits your statutory rights as a consumer under applicable law.

Privacy

Your personal data is processed in accordance with our Privacy Policy and applicable EU data protection laws.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Portugal

Dispute Resolution

If you have a complaint, please contact us first at iberianwolf.co@gmail.com.

We may update these Terms from time to time. Any changes will be posted on this page.

Contact

If you have any questions regarding these Terms, contact us at:

support@iberianwolfpt.eu

1. Who We Are

This website is operated by Iberian Wolf

Contact details:
Email: support@iberianwolfpt.eu
Viana do Castelo, Portugal.

2. What Data We Collect

We may collect and process the following personal data:

• Name

• Email address

• Billing and shipping address

• Payment information (processed securely via third-party providers)

• Order history

• IP address and browser data

3. How We Use Your Data

We use your personal data to:

• Process and deliver your orders (contractual necessity)

• Provide customer support (legitimate interest)

• Send marketing emails/newsletters (consent)

• Improve our website and user experience (legitimate interest)

• Comply with legal obligations

4. Payment Processing

We use secure third-party payment providers, including Stripe, PayPal, and Squarespace Payments. These providers process your payment data in accordance with their own privacy policies.

We do not store your full payment details.

5. Sharing Your Data

We may share your data with:

• Payment processors (Stripe, PayPal, Squarespace)

• Shipping and logistics partners

• Email marketing platforms

• Analytics providers (e.g., Google Analytics)

All third parties are required to handle your data securely and in compliance with applicable laws.

6. Data Retention

We retain your personal data only as long as necessary:

• Order data: up to 6 years (for legal/accounting purposes)

• Marketing data: until you withdraw consent

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing of your data

• Data portability

• Withdraw consent at any time

• Lodge a complaint with your local data protection authority

8. Cookies

We use cookies to:

• Ensure website functionality (essential cookies)

• Analyze traffic (analytics cookies)

• Improve user experience

You can manage or disable cookies through your browser settings.

9. Newsletter

If you subscribe to our newsletter, we will use your email address to send marketing communications.

You can unsubscribe at any time by clicking the link in our emails.

10. Data Security

We implement appropriate technical and organizational measures to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact

If you have any questions about this Privacy Policy or your data, contact us at:
support@iberianwolfpt.eu

We want you to feel confident with every purchase.

This policy is in addition to your statutory rights under EU consumer law.

14-Day Return Policy (EU)

You have the right to return your order within 14 days from the day you receive it, without providing any reason.

After requesting a return, you have an additional 14 days to send the item back.

Return Conditions

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• Items must be free from stains, odors, or damage

• Proof of purchase is required

How to Request a Return

To start a return:

• Contact us at: support@iberianwolfpt.eu

• Include your order number

• Reason is optional (but helpful)

You will receive return instructions and the return address after your request is approved.

Return Shipping

• Customers are responsible for return shipping costs

• Original shipping costs are non-refundable (unless required by law)

Refunds

• Refunds are issued to the original payment method

• We may wait to receive and inspect the item before processing the refund

• Refunds are processed within 5–10 business days after inspection

Defective or Incorrect Items

If your item is damaged, defective, or incorrect:

• We will cover all return costs

• You are eligible for a full refund or replacement

To help us resolve the issue quickly, please provide:

• A full image of the product

• A clear image showing the issue

Exchanges

We offer exchanges for:

• Size changes

• Defective or incorrect items

Exchanges are subject to product availability.

To request an exchange, please contact us.

This website uses cookies to improve your browsing experience, analyze site traffic, and personalize content.

Cookies are small text files stored on your device that help us provide a better shopping experience.

We may use:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Marketing cookies for advertising purposes

By continuing to use our website, you consent to our use of cookies.

You can disable cookies through your browser settings at any time.

For questions regarding our Cookie Policy, contact:
support@iberianwolfpt.eu